Using the Email Area

Description

Open the area from Tools > Email. The page is split into two panels: Sent Email and Bounces. The stream selector at the top picks which Postmark stream to view; it defaults to the first transactional stream configured for your tenant.

Sent Email

The Sent Email panel shows messages PlaidCloud has sent on your tenant's behalf. Columns include Sent At, Recipient, Subject, Status, Stream, Tag, Opens, and Clicks.

To filter sent email:

1. Open Tools > Email > Sent Email
2. Type into Recipient to search by To address (substring match)
3. Pick a Status to narrow by Postmark delivery status (delivered, opened, etc.)
4. Pick a Tag to narrow to a specific message tag
5. Click Apply

Click Clear to wipe the filters. Click any row to open a Message Details window with the full message metadata returned by Postmark.

Bounces

The Bounces panel shows delivery failures returned by Postmark. Columns include Bounced At, Recipient, Type, Inactive, Description, and Stream.

To filter bounces:

1. Open Tools > Email > Bounces
2. Type into Recipient to search by To address (substring match)
3. Pick a Type to narrow by bounce type (HardBounce, SoftBounce, Transient, etc.)
4. Pick a Tag to narrow to a specific message tag
5. Tick Inactive only to show only recipients Postmark has marked inactive
6. Click Apply

Click Clear to wipe the filters. Click any row to open the bounce details.

Reactivate a Bounced Recipient

When Postmark marks a recipient inactive (typically after a hard bounce), no further mail is sent to that address until the recipient is reactivated.

1. Filter to Inactive only
2. Select the recipient row
3. Click Reactivate

After reactivation, future PlaidCloud-generated mail to that address will be attempted again.

Paging

Both panels page through history rather than loading every message at once. Use Prev and Next to move through pages; the label between them shows your position (1–25 of 837).